About Us
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About Us Topics:The President's Message |
In Business Since 1862 and Growing Strong
Southern Michigan Insurance Company has a rich history of over 142 years. The Company’s longevity is a result of the close attention we pay to our customers as well as our keen focus on financial stability. This assures our customers that we will be there when they need us.
Every company president mentions their people, however, I know that our people are the distinct advantage that Southern Michigan brings to a highly competitive marketplace.
Our people approach service delivery with a bent toward problem resolution. Our people create the systems that constantly improve products and service. Our people build vital relationships that are the key to the essential trust between customer and company. Our people will meet the changes, challenges, and opportunities of the future.
Technology Supports People
Southern Michigan is now using award-winning and cutting-edge technology to make it simple and easy for you to do business with us. Agents and policyholders can communicate with us by e-mail, fax, telephone, or a menu-driven automated phone system. In spite of our impressive technological options, we continue to provide agents and policyholders the choice of speaking with a real, live person who will direct their call to the appropriate staff person.
Community Engaged
When we look to our history, we see a company that has been an integral part of the community in Marshall, Michigan for nearly one and one-half centuries. Today, we remain committed to the communities in which we do business and to the relationships with individual agencies and policyholders in those communities.
Performance
We expect 2004 results to be good at Southern Michigan Insurance. We have maintained a focus on profit through controlled growth, increased efficiency and rate adequacy. Our Midwestern marketplace represents a healthy insurance environment. Our technological advances will contribute to operating efficiencies in our corporate enterprise and will also help our agencies manage their individual, local businesses more efficiently.
Privacy
A great deal of attention has been paid to the important issue of the protection of our policyholders’ nonpublic information. Southern Michigan Insurance Company has NEVER shared that data beyond what is necessary to appropriately underwrite business and to settle claims. Our policyholders now receive written assurance of that ongoing policy.
Website
Throughout this message, I have referenced agents and policyholders. I, as well as my associates, consider both to be our customers. We believe that you are deserving of our undivided attention and passion in serving your needs and exceeding your expectations.
If I can serve you, please contact me at 1-800-621-1826 or email me at JWK@1826.com. We thank you for your interest in Southern Michigan Insurance Company.
Sincerely,
James W. Ketring
President and CEO
